Delivery & Returns

Order Confirmation:

 

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

 

 

Delivery

 

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Our handling time typically takes between 1-2 days to ensure that your order is processed and packaged securely, and then we ship out our products with our trusted delivery partners. Our shipping times generally range from 3 - 7 Business days from the handling days, depending on your chosen delivery option and the destination of your order. You'll then receive an email within 24 hours of your order being dispatched. If you have not received tracking details within 2 working days, please reach out to us via email at info@wholebathrooms.co.uk so that we can help.

 

 

Damages:

 

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. Items notified to the supplier as damaged must be returned within 14 days from the date of notification. All items will only be accepted for refund/credit by the Supplier if they are returned in the original boxes/packaging (Time is of the essence of this clause). If you discover that an item has been damaged, please send clear photos of the damaged items to info@wholebathrooms.co.uk so that we can open an insurance claim on your behalf.

 

 

Returns

 

It is the Customers responsibility to inform the Supplier and the Carrier of any discrepancies against the delivery documents i.e. short delivered or damaged goods. Notification of such items must be given in writing to the Supplier and the Carrier within 5 working days from the date of delivery. Items notified to the supplier must be returned within 14 days from the date of notification. All items will only be accepted for refund/credit by the Supplier if they are returned in the original boxes/packaging.  If it is not possible to examine the goods at the time of delivery then the Carriers delivery documents must be marked Unexamined. (Time is of the essence of this clause)

We would like to inform our valued customers that there will be a 25% restocking fee applied to all returns. Should you wish to return any items that were purchased from our store, this fee will be deducted from the total refund amount. This fee covers the costs associated with processing returns, including inspection, repackaging, and restocking of merchandise. We understand that this may be an inconvenience for some customers, but we hope that you can appreciate the reasons behind it. We strive to provide the best possible shopping experience for all of our customers and we will continue to do so. Thank you for your understanding and continued support.

 

 

Cancellations & Refunds:

 

Any orders cancelled after placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.